Shipping and returns
Shipping
Where do you ship to?
We ship throughout Italy, including the islands, at a fixed rate starting from €8.00.
Delivery times vary depending on the courier chosen.
For orders over 250.00 euros, shipping is free.
How long does it take for an order to arrive?
Standard shipping takes approximately 5-7 business days during the peak season. Shipping times may be longer in December and June. Our express courier delivers within 24 business hours to most Italian locations, except for islands and logistically challenging locations, which may take up to 72 business hours.
A tracking code will be sent to the customer as soon as the express courier has received the order. This code will allow you to check the status of your shipment at any time.
What do I do if I don't receive my order?
We track all orders from the moment they leave our store. If your item isn't delivered on time, let us know and we'll track it. If your order can't be redirected within 24 hours, we'll refund your shipping costs.
Resi
Which items can be returned?
Items can be returned within 14 days of delivery. Items must be returned in their original condition, unworn and unwashed, and still have our brand tag attached. Naturally, if an item arrives damaged, you must notify us immediately and we will refund the full cost of the item, subject to verification of the actual damage.
What is the return fee?
Returns are free except for shipping costs. Return shipping is the customer's responsibility.
Return of goods in case they arrive damaged
If for any reason one or more items arrive damaged at your address, please contact us immediately at shop.agave@libero.it and explain the extent of the damage. We will respond as quickly as possible. Our packaging is safe.
In the event of damaged goods, we may request that you return them or email us a photo describing the damage to avoid similar inconveniences in the future.
I received an item as a gift. Can I return it?
Gifts must be accompanied by a receipt to be returned. They will then be treated as a standard return, and you will receive a gift card equal to their current retail price. Gifts can be returned within 28 days of purchase.
Return procedure
When you wish to return an item, please notify us immediately at shop.agave@libero.it, explaining the reason and/or extent of the damage, or why you are returning the item. We will respond as quickly as possible. In case of emergency, we always recommend contacting us by phone at 39 339 6160015 (Vincenzo) or 39 3396160015 (Antonella).
Timings
– send your refund request and the reason for the refund by email within 14 days of receiving the package.
– within 48 hours of sending the email and no later than 14 days after receiving the package, send the return package at the customer's expense to the address:
Ricca Vincenzo's Agave
Via San Piero di Sotto, 28
50026 San Casciano in Val di Pesa (FI)
Returns are not accepted for items that comply with the order and have been
worn, washed, without our brand label.
Return procedure - payment refund
When an item is returned to us, we assess whether it has not been worn, that it still has our tag, and that it is not damaged. After this, the refund procedure is activated, which has two options:
- a is issued discount coupon of the same value as the purchased item. The discount coupon has no expiration date and can be used online or in our physical store. The issued discount coupon will be communicated to the customer via email and text message to the same contact details the customer provided during checkout. The discount coupon has an 8-digit alphanumeric code and is strictly personal. It can also be transferred by the customer to friends and family, but we are not responsible for this. In the event of a transfer, please notify us via email: shop.lagave@libero.it.
- is returned to the customer
value of the goods net of a 3% penalty, which is nothing more than a reimbursement of expenses incurred by us for collecting and reversing the online payment. Payment to the customer is usually made by canceling the online transaction made at the time of purchase, or by bank transfer to the IBAN provided by the customer.
